Friday
Apr172015

TESTIMONIALS

"My mother Mrs A sadly passed away.  She had been in receipt of a care package organised by the Ealing Social Care Team over a year now since she was debilitated by a terminal illness. The reason for my letter is to express my gratitude to Peepal Care.  They and the carers they provided for my mother in her final days was an absolute godsend.  The management personally took it upon themselves to asses my mother’s needs at home prior to implementing her care plan.  They tailored and enlisted her carers for her specific needs.  They treated her with dignity, respect and great compassion.  The carers were instructed to look after her needs without exception.  The actual carers were angels I believe who eased my mother’s suffering in her final days.  They were a total credit to ‘PEEPAL CARE.’ 

I feel excellent service like this at a desperate time in our lives should not go unnoticed.  I wish to express my thanks and heartfelt gratitude to Peepal Care and the 2 carers.  It was an absolute privilege to meet them all and have them in our lives when we needed them the most.  They have reassured me that there are still fragments of compassion, sincerity and kindness in this harsh world we live in." D.A. Ealing London

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My mother, if she could, should have written this reference. I hope I can accurately echo her sentiments.

 J has been an absolute godsend for my family. My 75 year old mother suffered a massive stroke on August 13 2014, after which she has been left severely brain damaged. I instantly knew when I first met her that she was the kind, patient and caring person who was right for my mother.

 My mother’s needs have been extensive. She is medically complicated, yet J has managed her medications and therapies beautifully – and far better than many nurses or doctors could have. She has had severe depression, yet J has always been positive and uplifting. She has severe brain damage resulting in communication difficulties, yet J is always patient and finds a way of letting mum be understood and feel heard. Mum’s physiotherapist and occupational therapists have commented on the fact the J provides way better therapy than they could themselves, and commended her for this.

My mother has needed far more than just 8 hours of care a day, which is what J is really meant to provide us with. She has always been there, any time of the day or night for us.

 J is also an excellent cook and housekeeper. She has always been diligent, kept the house beautiful and made sure we are all looked after. She has a very strong sense of right and wrong, a strong faith that has helped us all in times of difficulty, and most importantly, she is always professional. Even when times have been hard she has remained focussed on her job which is looking after a sick and vulnerable lady, primarily.

I cannot emphasise enough what a special person this is and hope that she stays in close touch with my family. My mother will find it very hard to lose the person who has been her lifeline, and it will be very hard to replace her. I hope that J understands we could not have got to where we are today without her. F.C. Finchley London

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"I don't know how I would have managed without your support throughout the past 10 months. Your efficiency and professional service is indeed of great value for our community, and at a price that makes it affordable. The carers have all been wonderful, and I am indebted for life to the help and support they provided in the care of our beloved mother.


Words cannot express my gratitude to your organisation.

I will always recommend you to anyone who needs the help and assistance that you are able to offer, without a blink of the eye." P.B. Greenford London

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"Peepalcare have been an absolute saviour for my mother.  My mother suffered a stroke in June 2015 and after nearly a month in hospital we brought her home.  My mother had cognitive, dementia and incontinent issues and required 24/7 care.  My father is too elderly and frail to look after my mother with the care she required.  Peepalcare were very professional and flexible with the professional care workers they provided.  They listened to our needs for my mother and came up with a care plan fit for purpose.  The care workers they provided (K and D) not only provided first class care, they also met all my mother's cultural (Asian) needs which included communicating with her in Gujarati.  They were very patient and loving.  I have no hesitation in recommending Peepalcare as a caring, professional and qualified care provider. S.G. Rayners Lane London

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"Fantastic service from the care manager and the carers. The carers were wonderful - they cared for my mum with patience and understanding while dealing with her needs." M.V. Wembley London

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"Thank you so much for your lovely text message yesterday. It meant a lot.  We are so grateful for your help in making Mrs T’s last few months as good as possible.  I’m quite sure the quality of her life was dramatically improved by having such lovely carers.  She was fortunate indeed and we are very grateful to you all.  I am sure she would have wanted me to thank each and every one of you for your dedication care and kindness. As soon as we have details of the Prarthana we will be in touch. " V.T. Stanmore London

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"Since using Peepal we have been very happy with the carers that have looked after my elderly mother. They have been polite, incredibly trustworthy, kind and very helpful. I find that Seeta has always been available and extremely helpful with any queries that occasionally occur. I would highly recommended Peepal to anyone who needs a carer." V. W. Enfield London

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"I am extremely satisfied by the service provided by Peepal Care and would recommend them to anyone in need. S, my carer, is a thoughtful, caring, mature woman who helps me both when getting up and also preparing meals." H.W. Wembley London

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"Mrs M received excellent care with a smile till she passed away - it gave her happiness and joy in her last days supported and managed by Peepal Care" S.M. Kenton London

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"Mum's carer is a real gem and helps to fulfil mum's wish to stay in her own home.  Thank you for finding her and giving us peace of mind." R.A. Ealing London

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"Feedback from your service users and their families is always good to hear and we will of course use this as evidence of good practice. Please express to your carers that we are delighted to hear this. I will of course share this with my team. Well done to all those involved." Manager Safeguarding Assurance and Qualiity Services Team, Harrow Council

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We went to visit Ba yesterday and met B and J. They are just lovely and we think they are doing a fantastic job. Mrs T seems really well and happy and looks very well cared for. V.T. Stanmore London

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"Excellent, caring and understanding agency and wonderful carer. Couldn't be happier." F.C. Finchley London

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"D is the best carer mum has ever had. Her and L are life savers and I don't say that lightly. The change in mum when they are looking after her is unbelievable. She's calm, she's safe and more than that- she's happy.

I could not do this without their ongoing and unrelenting support. They are absolute Heros and deserve some recognition. They are not just carers- they are life savers. H.S.  Uxbridge London

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"The quality of service and care from Peepal is excellent. A highly recommended agency to anyone, especially the ethnic minority." P.G. Edgware London

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"I have no complaints about the service we receive.  Communication is good.  As I do not spend a lot of time with Mrs T it is difficult for me to assess some aspects of her care but as far as I can tell, all Mrs T’s needs are being met, the care is of a high standard, communication from the carer is good and I have no recommendations to improve service.  I think Mrs T is very lucky to have someone like (carer's name) who is willing to take care of her on a full time basis as she requires a lot of help and support ...  She would most certainly have a poorer quality of life if she had to be looked after in a nursing home." V.T. Stanmore London

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"I have found Peepal Care to be extremely reliabel and the carers very friendly, professional and helpful. My mum seems very happy with the service and your flexibility helps enormously." A.T. Wembley London

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"We are very happy with K.  She is a lovely girl who has quite an exceptional attitude to caring.  Things run along very smoothly and mum is cared for very well, has companionship and can get involved with things she is able to do when she wants to.  K treats mum like a member of her family and this rubs off very well on mum." R.A. Ealing London

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"Could you please give (carer's name) my personal appreciation for the help he gave during my break. He's done a fantastic job and I'm very happy." T.W. Surbiton London

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"Very good service, I would recommend to a friend, they would adjust things to suite your needs." P.S. Uxbridge London

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"Peepal Care are providing care for our disabled brother and his wife and we are very happy with their caring and personal services". Y&F. Wimbledon London

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“We are very pleased both with the level of care that D provides and the feedback and contact we have with your agency.  D is very aware of mum's needs and moods and is very accommodating and responsive when we are there.  She always keeps us informed and is very good at reporting any problems/changes in her health.  She never bothers us unnecessarily.  She is also keen to improve mum's mental health and works hard to get her out and about.  We do not have any concerns and no suggestions to improve things. Keep up the good work!” V.T. Stanmore London

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"I am extremely happy with the service and care provided by Peepal Care. The carer takes care of my mother in every respect and treats her courteously. I would have no hesitation in recommending Peepal Care to anyone." N.C. Sudbury London

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“Overall, we are very happy with the service provided by the care workers. They are extremely respectful and treat mum with dignity and sensitivity.” M.G. Stanmore London

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“I am happy with the help you provide and the flexibility of the carers. Without them, I will lose my freedom completely. And you are responsive to our needs or quiries.” T.W. Surbiton London

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“Thanks for providing such good carers for Mr G. He is very happy with them and puts our mind at ease." S.G. Kenton London

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“I am extremely satisfied with the service provided by Peepal Care. The carer is an experienced woman, mother of two grown up sons, and treats me as she would her own mother. I am very fortunate to have her help." H.W. Wembley London

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"Just a quick note to say that we are very happy that K is caring for mum.  Pleased to hear that K is happy too and I feel confident we'll have a good relationship". R.A Ealing 

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"I shared with our reablement team that we monitored your service and found you to be very good in the service that you provide and it may be beneficial to have a discussion with him with a view to looking at your ability to provide re-ablement support" A. B. Senior Safeguarding Officer Harrow Council

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"Extremely impressed with the organisation. Very courteous, friendly and always ready to help and provide excellent service. May it continue!" N. C. Sudbury London

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"To all your questions (is the service safe, are there enough meetings to discuss the care, do you feel your needs and rights are being met) I am pleased to say 'Yes'. As I mentioned before, S's care is excellent; as she said to me once, "I look after you as I would after my mother or grandmother." H.W. Wembley London

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"Everything was in excellent shape when we returned last night and it was obvious that Miss R was content (and the house was spotless). The whole thing went perfectly, and C signed off the timesheets before I took H to the train. Yet again we must thank you for a perfect service! We won’t hesitate to recommend Peepal Care to anyone who asks. S.R. 

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"We are very happy with the service provided by Peepal. Having someone speaking the same language as mum is useful. P.G. Cannons Park London

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"I am happy with the service provided by Peepal Care". E.G. Pinner London

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"We are very happy with the Peepal Care Agency." H.M. Rayners Lane London

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"I am very satisfied with the agency Peepal Care. The carers are good, and I am happy with them". P.M. Pinner London

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"We are very happy with A. Thanks very much" M.S. Finchley London

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"Carers are very diligent and a great help to mum. Making mum do exercises has also helped her mobility."

M. A. Pinner London